Transform Your Kitchen Into a Culinary Masterpiece

1. Agreement to Terms

By accessing and using Trust in Cuisine services, you accept and agree to be bound by the terms and provision of this agreement.

2. Products and Services

Trust in Cuisine provides professional-grade kitchen equipment and related educational content. All product descriptions, specifications, and pricing are subject to change without notice.

3. Ordering and Payment

Orders are subject to acceptance and product availability. Payment must be received before shipment. We accept major credit cards and secure payment methods.

4. Shipping and Delivery

Shipping times are estimates and may vary. Risk of loss transfers to you upon delivery to the carrier. We are not responsible for delays caused by shipping carriers.

5. Returns and Refunds

We offer a 60-day money-back guarantee on all products. Items must be returned in original condition. Custom or personalized items may not be returnable.

6. Warranty

Products come with manufacturer warranties as specified. Our lifetime warranty covers defects in materials and workmanship under normal use conditions.

7. Limitation of Liability

Our liability is limited to the purchase price of products. We are not liable for indirect, incidental, or consequential damages.

8. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

9. Governing Law

These terms are governed by the laws of the jurisdiction in which Trust in Cuisine operates, without regard to conflict of law provisions.

10. Contact Information

For questions about these terms, please contact us at [email protected] or through our customer service channels.

Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, email address, phone number, shipping address, and payment information.

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and our services
• Provide customer support
• Send you marketing communications (with your consent)
• Improve our products and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business, such as payment processors and shipping companies.

Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our website, analyze usage patterns, and deliver personalized content and advertisements.

Your Rights

You have the right to access, update, or delete your personal information. You may also opt out of marketing communications at any time. For EU residents, additional rights may apply under GDPR.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Children's Privacy

Our services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers.

Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website.

Contact Us

If you have questions about this privacy policy, please contact us at [email protected].

What Are Cookies?

Cookies are small text files that are placed on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and analyzing how you use our site.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the website to function properly. They enable core functionality such as security, network management, and accessibility.

Performance Cookies

These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This helps us improve our website's performance.

Functional Cookies

These cookies allow the website to remember choices you make and provide enhanced, more personal features. They may be set by us or by third-party providers.

Marketing Cookies

These cookies track your online activity to help advertisers deliver more relevant advertising or to limit how many times you see an ad.

Managing Your Cookie Preferences

You can control and manage cookies in various ways:

• Use our cookie consent tool to adjust your preferences
• Modify your browser settings to block or delete cookies
• Use browser plugins that block tracking cookies

Third-Party Cookies

Some cookies on our site are set by third-party services such as Google Analytics, social media platforms, and advertising networks. These have their own privacy policies.

Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw your consent at any time by adjusting your cookie preferences.

Updates to This Policy

We may update this cookie policy from time to time to reflect changes in technology or legislation. Please check this page regularly for updates.

60-Day Money-Back Guarantee

We stand behind the quality of our products with a comprehensive 60-day money-back guarantee. If you're not completely satisfied with your purchase, you can return it for a full refund.

Eligible Returns

To be eligible for a return, items must be:

• Returned within 60 days of delivery
• In original condition with all packaging
• Unused and undamaged (normal inspection is acceptable)
• Include all original accessories and documentation

Return Process

1. Contact our customer service team at [email protected]
2. Provide your order number and reason for return
3. Receive return authorization and prepaid shipping label
4. Package items securely and ship using provided label
5. Refund processed within 5-7 business days of receipt

Refund Methods

Refunds will be issued to the original payment method used for the purchase. Credit card refunds typically appear within 3-5 business days, while other payment methods may take longer.

Non-Returnable Items

The following items cannot be returned:

• Custom or personalized products
• Items damaged by misuse or normal wear
• Products returned after 60-day period
• Items without original packaging

Exchanges

We don't offer direct exchanges. If you need a different size or model, please return the original item for a refund and place a new order.

Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately. We'll provide a replacement or full refund, including return shipping costs.

Warranty vs. Returns

Our return policy is separate from our warranty coverage. Warranty claims for defective products can be made beyond the 60-day return period.

International Returns

International customers are responsible for return shipping costs unless the item was damaged or defective upon arrival.

Contact Information

For return questions or to initiate a return, contact us at:

Email: [email protected]
Phone: 1-800-CUISINE (1-800-284-7463)
Hours: Monday-Friday, 9 AM - 6 PM EST